Smarts NCM: Cannot login to GUI following upgrade to NCM 9.4; jboss.remoting.CannotConnectException for port 4446 found in uiClient log

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Following an upgrade a customer cannot login to NCM 9.4 despite on upgrade issues and all services running OK

The following is seen in the uilcient.log file on the clients machine:

20 Sep 2016 13:51:45,235-[Thread-29] DEBUG org.jboss.remoting.Client - Client[194382499:a2026-v87mhq-itbhch4a-1-itbhchak-3] is connected
20 Sep 2016 13:51:45,258-[Thread-29] DEBUG org.jboss.remoting.transport.socket.SocketClientInvoker - SocketClientInvoker[98179f7, socket://customername.com:4446]
org.jboss.remoting.CannotConnectException: Can not get connection to server. Problem establishing socket connection for InvokerLocator [socket://customername:4446/?dataType=invocation&enableTcpNoDelay=true&marshaller=org.jboss.invocation.unified.marshall.InvocationMarshaller&unmarshaller=org.jboss.invocation.unified.marshall.InvocationUnMarshaller]

Environment

VMware Smart Assurance - NCM

Cause

Please note that in 9.4 release jboss is no longer used and also 4446 port is not used.

Resolution

Clear the java cache on machine where you are trying to launch GUI. Relaunch/download the powerup.jnlp again will fix this issue.