For Symbol network devices, OID is displayed instead of model number

Products

• VMware Smart Assurance
• Network Observability

Issue/Introduction

Symptoms:

• There are times when a Symbol network device may be discovered by Smarts NCM using the Symbol driver. But, rather than displaying the model number, Smarts NCM may display the OID value.
• Symbol is device is successfully discovered by Smarts NCM, but the OID value is displayed rather than the model name.

This article explains how you can add the additional model name so that the Smarts NCM system will display the model name correctly.

Environment

All Supported NCM releases

Resolution

To get Smarts NCM to display the model number for a Symbol device, the model number for the device must be added to the Symbol hardware.inc file.
This is done as follows:

1. Login to the command line for the Device/Combo server you want to display the model information.
2. Set the voyence.conf file as source:

source /etc/voyence.conf

3. Open the hardware.inc file for the Symbol devices:

vi $VOYENCE_HOME/custompackage/Symbol/WirelessSwitch/hardware.inc

         Note: If a custompackage directory is missing the Symbol/WirelessSwitch/hardware.inc, please copy the file from $VOYENCE_HOME/package/Symbol/WirelessSwitch/ to the custompackage directory.

4. Locate the var section that deals with model information as in the following example:

vars {
    var<const>  enumModel = "(
        11.1.1= WS2000,
         6.0.1= WS5100)";
}

5. Add the desired model information in the following format:

OID= Model

Example

11.1.6= AP7131N

Using the above example, the var section should now look like the following:

vars {
    var<const>enumModel = "(
       11.1.6= AP7131N,
        11.1.1= WS2000,
        6.0.1= WS5100)";

6. Save and close the hardware.inc file.
7. Restart Smarts NCM services on the server where you made the changes:

service vcmaster restart

Once done, Run some Smarts NCM jobs or operations to interact with the device. This is necessary for the new model entry to take effect, and can be done by a simple pull selected job or a full configuration pull.
After the job completes, confirm that the model number for the Symbol device now shows in the Smarts NCM console.