Smarts NCM: NCM unable to send email to relay server; Error from Powerup.log: powerup.log: Cannot send e-mail to recipient: [email protected] Invalid Addresses;nested exception is:550 5.7.1 Unable to relay for [email protected]

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


All notifications and alerts are not sending out to configured users. 

The customer will not receive any emails regarding alerts or notifications regarding jobs. Will have the following error below in the powerup.log:

2014-06-26 07:01:41,274 ERROR [com.powerup.configmgr.integration.transport.javamail.JavaMailTransportStrategy] (WorkerThread#4[1.1.1.1:58115]) Cannot send e-mail to recipient: [email protected]

javax.mail.SendFailedException: Invalid Addresses; nested exception is:

com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 (Application Server IP Address)

at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1446)

at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:736)

at javax.mail.Transport.send0(Transport.java:191)

at javax.mail.Transport.send(Transport.java:120)

at com.powerup.configmgr.integration.transport.javamail.JavaMailTransportStrategy.transportData(JavaMailTransportStrategy.java:138)

Environment

VMware Smart Assurance - NCM

Cause

The error "com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 (Application Server IP Address)" indicates that it was rejected or refused from the email relay server. 

 

Resolution

To resolve this issue the user and/or computer generating emails to the email relay server must be authorized to authenticate and send email. 

Please ensure that the server has sufficient rights to generate emails.