Smarts NCM: Report Advisor Install Hangs, but completes after 30min to 1 hour.
Article ID: 331200
Updated On:
Products
Issue/Introduction
Report Advisor installation hangs, but completes after 30 minutes to 1 hour.
PS output will show the installation is performing wget process. RA server is trying to contact the AS to retrieve the .pass.props file.
[root@ncmRA ~]# ps -ef | grep wget
root 4273 4254 0 11:00 pts/0 00:00:00 sh -c wget --no-check-certificate https://10.1.2.3/.pass.props >/dev/null 2>&1
root 4274 4273 0 11:00 pts/0 00:00:00 wget --no-check-certificate https://10.1.2.3/.pass.props
root 4277 2028 0 11:00 pts/1 00:00:00 grep wget
When attempting the wget command manually, a 'No data received.' response will appear:
[root@ncmRA ~]# wget --no-check-certificate https://10.1.2.3/.pass.props
--2016-08-12 11:02:20-- https://10.1.2.3/.pass.props
Connecting to 10.1.2.3:443... connected.
WARNING: cannot verify 10.1.2.3 s certificate, issued by /C=IN/ST=Kar/L=Bangalore/O=EMC/OU=NCM/CN=MASTERKEY/[email protected] :
Self-signed certificate encountered.
WARNING: certificate common name ncmRA doesn't match requested host name 10.1.2.3 .
HTTP request sent, awaiting response... No data received.
Retrying.
When the installation completes, the same messages can be seen in the RA debug log.
Environment
Cause
1. httpd failure
2. corrupt or incorrect bundle.p12 file
Resolution
2. Re-install httpd
3. Retrieve a new copy of the bundle.p12 file from the application server. (/opt/smarts-ncm/conf/bundle.p12)
4. Re-install RA and test.
The installation will complete very quickly compared to the previous install. At the end of the installation you will see similar output:
Adding DB Password to /opt/smarts-ncm/software/emc/ncm/web/conf/web.properties file
Remote RA ---> DB Password from temp file
***ReadTempFileRAProp
***VOYENCE_HOME=/opt/smarts-ncm/software/emc/ncm
Database pwd is not empty so not reading from install prop file
Plain Pass:Inside replace_PassWeb
wget --no-check-certificate --certificate="/opt/smarts-ncm/software/emc/ncm/conf/client.crt" --private-key="/opt/smarts-ncm/software/emc/ncm/conf/client.key" https://10.1.2.3/.pass.props >/dev/null
--2016-08-23 09:28:27-- https://10.1.2.3/.pass.props
Connecting to 10.1.2.3:443... connected.
WARNING: cannot verify 10.1.2.3 s certificate, issued by /C=IN/ST=Kar/L=Bangalore/O=EMC/OU=NCM/CN=MASTERKEY/[email protected] :
Self-signed certificate encountered.
WARNING: certificate common name ncmRA doesn't match requested host name 10.1.2.3 .
HTTP request sent, awaiting response... 200 OK
Length: 285 [text/plain]
Saving to: .pass.props
0K 100% 16.7M=0s
2016-08-23 09:28:27 (16.7 MB/s) - .pass.props saved [285/285]
The passwords were successfully synchronized.
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