Getting "HTTP Status 500 - java.lang.StingIndexOutOfBoundsException: String index out of range: 5" Error after successfully logging into the Device Driver Tool (DDT)

Products

• VMware Smart Assurance

Issue/Introduction

Customers might experience the following error after successfully logging into the Device Driver Tool and clicking "To proceed, click here to continue": 

"HTTP Status 500 - java.lang.StingIndexOutOfBoundsException: String index out of range: 5" 

Environment

NCM 10.x

Resolution

To resolve the issue please do the following:

• Log into CLI of the Application Server as Root. 
• Set the variable by running the following command:

               source /etc/voyence.conf

• Navigate to the following directory:

               $VOYENCE_HOME/custompackage/ddtDrivers/beans

• Remove the _.qadd file by running the following command:

             rm -f _.qadd

• Now try and access the Device Driver Tool.