Smarts NCM: Audit Logging in Event Manager fails to log Cut-through's to devices.

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Users might experience the following:

User will see a Cut Through Initiated but will not see Run Cut Through right after and no data will be logged of what actions the user completed on the device. 

Environment

VMware Smart Assurance - NCM

Cause

Incorrect or no controldaemon username or password in the $VOYENCE_HOME/conf/eventlog.ini file.

Resolution

To correct the issue, do the following:

1. Log into the Device Server or combination server with root privileges
2. Execute the command: source /etc/voyence.conf
3. Copy the controldaemon username and encrypted password from the $VOYENCE_HOME/conf/.pass.props file
4. Paste the same in Username & password fields in the $VOYENCE_HOME/conf/eventlog.ini file.                                                                                        
5. Save and exit the file.
6. Execute the following command: service voyence restart