Smarts NCM: Pull Config issues with OpenGear devices with version 4.1.0u2

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Post upgrade to OpenGear version 4.1.0u2, NCM is failing to fetch any config information from OpenGear devices.

Environment

VMware Smart Assurance - NCM

Cause

New config changes inculcated in OpenGear version 4.1.0u2 (released on September 2017) resulting in various mismatches in system commands in the devices & code used in NCM's UnixServer/OpenGear package directory.

Resolution

Implement the attached pull.inc, devopenGear.dasl and linuxfuncs.inc files using the following steps:

Steps for implementing pull.inc and devopenGear.dasl files:
1.Make the following directories in NCM Device Server installation if it doesn't already exist.
$VOYENCE_HOME/custompackage/UnixServer/OpenGear

2.Copy the attached pull.inc and devopenGear.dasl file to $VOYENCE_HOME/custompackage/UnixServer/OpenGear directory

Steps for implementing linuxfuncs.inc file:
3.Make the following directories in NCM Device Server installation if it doesn't already exist.
$VOYENCE_HOME/custompackage/UnixServer/Linux

4.Copy the attached linuxfuncs.inc file to $VOYENCE_HOME/custompackage/UnixServer/Linux directory. 

5.Post completing the above 4 steps, execute the command "service voyence restart". Schedule a Pull All operation on the OpenGear devices with version 4.1.0u2. Device configurations will reflect successfully now. 

Additional Information

The modified files attached to this article are tested for DSR 22 HF2.