Increase the delay for transferring the OS image during an upgrade job

Products

• VMware Smart Assurance

Issue/Introduction

During an upgrade job, if the new OS image is quite big, NCM may timeout during the transfer.

The following can be seen in the logs:

Line 25502: Sep 16 13:07:04 966715712/softwareUpdate(67490)#3: ++++++++++++++++++++
Line 25503: Sep 16 13:07:04 966715712/softwareUpdate(67490)#3: ...o/ios/filemgmt.inc#414: ERROR > expect(session,timeout,expectPrompts);: TermSession::expect: timeout occurred (TermSession.cpp#169)
Line 25504: Sep 16 13:07:04 966715712/softwareUpdate(67490)#3: Variables:

Environment

NCM 10.x

Resolution

To avoid this scenario, you can increase the timeout from default 3 minutes in the custompackage folder of the device vendor.

For example with Cisco below:

In the following path:

$VOYENCE_HOME/custompackage/cisco/ios/filemgmt.inc

look for the line below:

expect(session,180,FileXfrProgres+s","ession,180,FileXfrProgress+","+FileXfrOk+","+FileXfrError+","+stdEnablePromptState);

and make the change from "180" to "360" or the value you need.

If there is no "filemgmt.inc" in the $VOYENCE_HOME/custompackage/cisco/ios/ directory please copy it from the $VOYENCE_HOME/package/cisco/ios/ directory. 

This will require a restart of the device server.