Smarts NCM: Config Change report is missing data; missing Config Diff data in the Config Change report.

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


High

 

When creating or running a config change report in Report Advisor and you receive a list of routers that have had changes but "Config Diff" area is blank.  

You might see the following errors in the Catalina.out log from the /usr/tomcat/apache<version>/logs directory. 

INFO: Server startup in 37903 ms
java.security.InvalidKeyException: Illegal key size

Also review the Voyence.log in the /usr/tomcat/apache<version>/logs directory

ERROR: 2015-12-15 10:39:28,951: DeviceChangeResultSet: error decrypting the config diff data: Illegal key size
WARN : 2015-12-15 10:39:30,313: SchedulerServiceImpl: Job finished executing: jobId=12918

Environment

VMware Smart Assurance - NCM

Cause

The issue is the Application Server has a different Java Cryptography Encryption (JCE) files than the ones located on the Report Advisor.  

Resolution

To Resolve the issue please follow the directions below:

1. Log into the Application Server
2. Source /etc/voyence.conf
3. Locate the Local_policy.jar and US_Export_policy.jar in the $JAVA_HOME/jre/lib/security directory
4. Copy Local_policy.jar and US_Export_policy.jar to a /tmp/ directory on the Report Advisor 
5. Log into the Report Advisor Server
6. Source /etc/voyence.conf
7. Copy Local_policy.jar and US_Export_policy.jar from the /tmp/ directory and place them in the $JAVA_HOME/jre/lib/security directory. 
8. Accept to overwrite the current Local_policy.jar and US_Export_policy.jar files. 
9. Restart tomcat and test to confirm the issue is resolved.