Can't find the stracktrace logs or the core files after the DS unexpectedly restarts

Products

• VMware Smart Assurance

Issue/Introduction

The NCM DS host unexpectedly restarted, and are expecting to find stracktrace logs and core files in order to help explain why the DS restarted. 

 

Alternatively, Support has asked for the stracktrace logs and core files and you're unable to find them. 

Environment

NCM 10.1.X

Resolution

In the event of a Device Server crash/ restart, you will be asked to collect core files, stacktrace and OS version info.

Screenshot example of a DS restart:

To collect the data, do the following :

• the core file (if one is generated) from the following folder : 

$VOYENCE_HOME/diagnostics

• the stacktrace logs from the following folder:

$VOYENCE_HOME/diagnostics

• the stacktrace logs are in the format: 
  
  • CommMgr.* and Autodiscd.*
• Also, obtain the OS version with the following command:

cat /etc/redhat-release