Smarts NCM: Cannot find stacktrace logs for NCM; where are the stacktrace logs? what logs to upload when DS unexpectedly restarts?

Products

• VMware Smart Assurance

Environment

VMware Smart Assurance - NCM

Resolution

In the event of a Device Server crash/ restart, you will be asked to collect core files, stacktrace and OS version info but often stacktrace files cannot be found as the naming format and location may not be obvious 

Sample of a DS restart:



To collect the data, do the following :

1. the core file (if one is generated) from the following folder : 
$VOYENCE_HOME/diagnostics

2. the stacktrace logs from the following folder:
$VOYENCE_HOME/diagnostics

the stacktrace logs are in the format: 

CommMgr.* and Autodiscd.*

3. Also the OS version :

cat /etc/redhat-release