Smarts NCM: Jobs failing after upgrade of device server (DS); Unable to unlock lockbox; Error "Open lockbox error: The lockbox or cryptography library could not be found";

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Jobs failing for one particular device server in the Smarts NCM environment after upgrade 

Lockbox errors are found. Tried to unlock the lockbox, but its giving the same error.

[root@xxx bin]# pwd
/opt/smarts-ncm/bin
[root@xxx bin]# source /etc/voyence.conf 
[root@xxx bin]# ./cstdriver -lockbox ../data/lockb.clb -passphrase <passphrase>
Open lockbox error: The lockbox or cryptography library could not be found.
[root@xxx bin]#

Environment

VMware Smart Assurance - NCM

Cause

Device Server was not updated with the required jar files as mentioned in the Smarts NCM installation guide:

Location:
%JAVA_HOME%/jre/lib/security/

Jar files:
US_export_policy.jar
local_policy.jar.

Resolution

The Device Server needs to be updated with the following jar files as mentioned in the Smarts NCM installation guide:

Directory:
%JAVA_HOME%/jre/lib/security

Jar files:
US_export_policy.jar
local_policy.jar

Also, ensure that in the /etc/voyence.conf file, the LD_LIBRARY_PATH variable is set to cst64 lib directory, as below: