Smarts NCM: Error while doing Run Remote cmd; Device login fails due to the "Security-ID:" command prompt; termLogin: WARNING -- Timeout on Password, Waiting 8 seconds for retry

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


User unable to run remote command for some devices in Smarts NCM.
Manual device login confirms that the credential Smarts NCM is using is correct, remote access is possible to the device from the NCM Device Server, and the command is a valid command for this device.

It appears that the login to the device is failing due to the new "Security-ID:" command prompt:

[SystemProperties] Action completed successfully...
System Properties pull for Cisco IOS Software, C1900 Software (C1900-UNIVERSALK9-M), Version 15.1(4)M4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 20-Mar-12 17:58 by prod_rel_team (1941) complete
[Identity] Action completed successfully...
Identity pull for device1: complete
[running] Action failed...
Pulling configuration file 'running' for IDX 2222 with mechanism Telnet and SNMPV2
CC
+----------------------------------------------------------------------+
| WARNING: To protect the system from unauthorized use and to ensure |
| that the system is functioning properly, activities on this system |
| are monitored, recorded and subject to audit. Use of this system is |
| expressed consent to such monitoring and recording. Any unauthorized |
| access or misuse of this system is prohibited and could be subject |
| to criminal penalties under the Computer Crimes Act 1997 |
+----------------------------------------------------------------------+
CC

Secure Network Equipment Management System

Security-ID:
Security-ID:
Security-ID:
CC
System verification failed. Your attempt has been logged and network administrator has been notified.

Login failure, check device credentials.
termLogin: Login failure
termConnect: Login Failed
getSession(): Could not provide a session (throw Error)
Pull of running failed
Unable to pull config file: running
Configuration file 'running' for IDX 2222 failed with error code 'Credentials Authentication Failure' in 66 seconds
[startup] Action failed...
Pulling configuration file 'startup' for IDX 2222 with mechanism Telnet and SNMPV2
termLogin: WARNING -- Timeout on Password, Waiting 8 seconds for retry
CC
+----------------------------------------------------------------------+
| WARNING: To protect the system from unauthorized use and to ensure |
| that the system is functioning properly, activities on this system |
| are monitored, recorded and subject to audit. Use of this system is |
| expressed consent to such monitoring and recording. Any unauthorized |
| access or misuse of this system is prohibited and could be subject |
| to criminal penalties under the Computer Crimes Act 1997 |
+----------------------------------------------------------------------+
CC

Secure Network Equipment Management System

Security-ID:
Security-ID:
Security-ID:
% Security-ID: timeout expired!
Login failure, check device credentials.
termLogin: Login failure
termConnect: Login Failed
getSession(): Could not provide a session (throw Error)
Pull of startup failed
Unable to pull config file: startup
Configuration file 'startup' for IDX 2222 failed with error code 'Credentials Authentication Failure' in 69 seconds

Environment

VMware Smart Assurance - NCM

Cause

Smarts NCM device drivers do not recognize the  "Security-ID:" command prompt.

Resolution

A resolution exists for this issue, but intervention from EMC Technical Support personnel is required. Contact the EMC Customer Support Center or your Service Representative for technical assistance and reference this article number.

This issue will also be resolved in a future release of Smarts NCM Device Services Support (DSr).