Smarts NCM: How to clear our the next IDX number on the Device Server
Article ID: 330993
Updated On:
Products
VMware Smart Assurance
Environment
VMware Smart Assurance - NCM
Resolution
How to clear out the next IDX number on the device server.
In the UI
1) Check and make sure there are no running jobs
Log into the CLI of the Application Server.
1) Stop all services
service vcmaster stop
Log into the CLI of the Database Server (This doesn't exist if this is combo server)
1) Stop the Database services
service controldb stop
Log into the CLI on the Device Servers
1) stop all services
service vcmaster stop
2) delete ad_nextIdx and ad_numIdxIHave from $VOYENCE_HOME/data/devserver/configuration folder on the both DS s.
Log back onto the CLI of the Application Server, Database Server and Device Servers and start services again.
1) Application Server
service vcmaster start
2) Database Server
service controldb start
3) Device Server
service vcmaster start
In the UI
1) Check and make sure there are no running jobs
Log into the CLI of the Application Server.
1) Stop all services
service vcmaster stop
Log into the CLI of the Database Server (This doesn't exist if this is combo server)
1) Stop the Database services
service controldb stop
Log into the CLI on the Device Servers
1) stop all services
service vcmaster stop
2) delete ad_nextIdx and ad_numIdxIHave from $VOYENCE_HOME/data/devserver/configuration folder on the both DS s.
Log back onto the CLI of the Application Server, Database Server and Device Servers and start services again.
1) Application Server
service vcmaster start
2) Database Server
service controldb start
3) Device Server
service vcmaster start
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