Smarts NCM: Jobs stuck in running state - Windows OS
Article ID: 330987
Updated On:
Products
VMware Smart Assurance
Issue/Introduction
Symptoms:
Jobs are stuck in running state- this is an addition to KB 447603 in that these are the instructions to rectify this issue for NCM running on Windows OS
Jobs are stuck in running state- this is an addition to KB 447603 in that these are the instructions to rectify this issue for NCM running on Windows OS
Environment
VMware Smart Assurance - NCM
Resolution
You will need to clear all the acmd files, to do this on a Windows Platform, follow these steps:
1. Cancel all existing running jobs from Smarts NCM.
2. Once all jobs display marked as cancelled, stop vcmaster services from the command line on the Smarts NCM Database (DB) server, Application Server (AS), all Device Servers (DS), and the Report Advisor (RA) Server.
Note: In some environments, the services may not successfully be stopped or started when the stop/start command is run. This can occur if the sysadmin service is not running. If services do not stop and the sysadmin service is not running, you must manually start the sysadmin service and then stop (and later start) the services.
3. On the AS Server go to the appserver directory:
cd $VOYENCE_HOME\data\appserver
Run the following commands from the command line in windows in the appserver dir (or locate and delete the following files through the windows browser):
>del /s *cmd*.xml
>del /s status*
4. On all DS systems, run the following:
cd $VOYENCE_HOME\data\devserver
>del /s *cmd*.xml
>del /s status*
5. Start services on Smarts NCM DB, AS, DS and RA servers.
6. In the Smarts NCM interface, confirm that newly created jobs are now completing.
1. Cancel all existing running jobs from Smarts NCM.
2. Once all jobs display marked as cancelled, stop vcmaster services from the command line on the Smarts NCM Database (DB) server, Application Server (AS), all Device Servers (DS), and the Report Advisor (RA) Server.
Note: In some environments, the services may not successfully be stopped or started when the stop/start command is run. This can occur if the sysadmin service is not running. If services do not stop and the sysadmin service is not running, you must manually start the sysadmin service and then stop (and later start) the services.
3. On the AS Server go to the appserver directory:
cd $VOYENCE_HOME\data\appserver
Run the following commands from the command line in windows in the appserver dir (or locate and delete the following files through the windows browser):
>del /s *cmd*.xml
>del /s status*
4. On all DS systems, run the following:
cd $VOYENCE_HOME\data\devserver
>del /s *cmd*.xml
>del /s status*
5. Start services on Smarts NCM DB, AS, DS and RA servers.
6. In the Smarts NCM interface, confirm that newly created jobs are now completing.
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