Smarts NCM: Cannot login with Native Registry or TACACS account.

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:

Cannot login to Smarts NCM with Native Registry or TACACS account.

Immediately after entering User ID and Password and clicking on "OK" to login to Smarts NCM, receive Failed Java exception error message indicating log file at the following location:

C:\Documents and Settings\<user>\.nbapp-voyenceplatform60

Environment

VMware Smart Assurance - NCM

Resolution

To address this issue, do the following to clear the Client-Side cache (also described in Knowledge Base Article 11352):

1. Close out of Smarts NCM completely.
2. Navigate to your client's Documents and Settings directory (typically under C:), and then into your user account folder:

• Non-Windows 7 users: C:\Documents and Settings\<user>
• Windows 7 users: C:\Users\<user>

3. Delete the .nbapp-voyenceplatform60 directory located here:

C:\Documents and Settings\<user>\.nbapp-voyenceplatform60

4. Re-launch Smarts NCM/VoyenceControl

 

Additional Information

Deleting this directory will reset your VoyenceControl user interface back to default settings