Smarts NCM: Email not sending out or working from Report Advisor

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Customers will not be able to send email from the Report Advisor server. Might have the following errors in the Voyence.log.

Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 <[email protected]<mailto:[email protected]>>... Relaying denied.  MAIL FROM:
[email protected]<mailto:[email protected]> does not end with Admin@dummy-01-test-GA

Environment

VMware Smart Assurance - NCM

Resolution

To resolved the issue please do the following:

1. Log into the CLI of the Report Advisor. 
2. vi /etc/hosts 
3. Make sure the host name follows the rules based on the OS information below: 

RHEL6 has host entries with the short name first and then the long name.
127.0.0.1   localhost localhost.localdomain localhost4 localhost4.localdomain4
::1                localhost localhost.localdomain localhost6 localhost6.localdomain6


RHEL5 has host entires with the long name first and then the short name.
#127.0.0.1      localhost.localdomain localhost
#::1                   localhost6.localdomain6 localhost6