Smarts NCM: DSr version in custompackage and package differs causing pull to fail in Cisco IOS Router

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:

Pull of few configurations fail with error messages:

[SystemProperties] Action completed successfully...
System Properties pull for Cisco IOS Software, C1900 Software (C1900-UNIVERSALK9-M), Version 15.5(3)M8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Thu 02-Aug-18 08:21 by prod_rel_team (1941WA) complete
[Identity] Action completed successfully...
Identity pull for CiscoIOSRouter.network.com: complete
[running] Action completed successfully...
Pulling configuration file 'running' for IDX 1005 with mechanism Telnet and SNMPV2
PULL via Term took 7 seconds
Configuration file 'running' for IDX 1005 completed successfully in 7 seconds
Config File running did not change
[sdm] Action failed...
Pulling configuration file 'sdm' for IDX 1005 with mechanism Telnet
You can only pull the startup or running config, but not both
Pull of sdm failed
Unable to pull config file: sdm
Configuration file 'sdm' for IDX 1005 failed with error code 'Unspecified Error' in 3 seconds
[startup] Action completed successfully...
Pulling configuration file 'startup' for IDX 1005 with mechanism Telnet and SNMPV2
PULL via Term took 23 seconds
Configuration file 'startup' for IDX 1005 completed successfully in 23 seconds
Config File startup did not change
[vtp] Action failed...
Pulling configuration file 'vtp' for IDX 1005 with mechanism Telnet
You can only pull the startup or running config, but not both
Pull of vtp failed
Unable to pull config file: vtp
Configuration file 'vtp' for IDX 1005 failed with error code 'Unspecified Error' in 3 seconds
 

Environment

VMware Smart Assurance - NCM

Cause

This issue could occur when the DSr version of package and custompackage are not same.

Example: DSr version in stdfuncs.inc file of package - 23.X.X
                  DSr version in stdfuncs.inc file of custompackage - 20.X.X

Resolution

Below steps are to be followed to resolve the issue:
1) source  /etc/voyence.conf
2) Take a backup of the file stdfuncs.inc from the path $VOYENCE_HOME/custompackage/cisco/ios/
  (Note: make sure that the backup file s name is not stdfuncs.inc and is not placed in the same directory where it exists)
3) Import the stdfuncs.inc file from package to custompackage by running the command:
   cp $VOYENCE_HOME/package/cisco/ios/stdfuncs.inc $VOYENCE_HOME/custompackage/cisco/ios/
4) Restart vcmaster service
5) Try performing a pull on the device which has issue.

Note:These steps are applicable for combination set up of NCM