Customers will sometimes experience "Queued for Execution" in the Comment Window next to the Status showing "Running", please see the example below:
Have the following items below been verified:
On the Device Server check the $VOYENCE_HOME/logs/ssxfrcgi.log and look for the following:
Can not open master.addr : Permission denied
NCM 10.1.X
When manually creating the $VOYENCE_HOME/data/ directory it was assigned the root:root permissions. That means NCM was able to complete the installation, however the voyence server account is not able to access the data/devserver directory which has the master.addr file. To change the $VOYENCE_HOME/data/ directory ownership from root:root to root:voyence please follow the directions below:
If you still are having problems and this has not resolved, then create a case with Broadcom Support.