Smarts NCM: Email not working after upgrading from 9.4 to 9.4.1.

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:




Email notifications are not being received by the NCM users.

A common error in the Powerup.log under the $VOYENCE_HOME/ncmcore/logs directory 

2016-01-06 11:52:20,084 ERROR [com.powerup.configmgr.integration.transport.javamail.JavaMailTransportStrategy] (http-apr-8881-exec-9) Cannot send e-mail to recipient: [email protected]
               Line 95879: javax.mail.MessagingException: Can't send command to SMTP host;
               Line 95882:         at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1420)

Environment

VMware Smart Assurance - NCM

Resolution

To resolve the issue please follow the directions below:

1. Login to the CLI of the Application server. 
2. source etc/voyence.conf
3. Edit $VOYENCE_HOME/ncmcore/webapps/ncm-webapp/WEB-INF/classes/applicationContent.xml and look for "mail.smtp.starttls.enable"
4. Change the value to "false"
5. Save changes 
6. Perform a vcmaster restart service vcmaster restart
7. Check and make sure that the issue is resolved.