Smarts NCM: Deleted devices still appearing in adhoc reports on RA
Article ID: 330894
Updated On:
Products
VMware Smart Assurance
Issue/Introduction
Symptoms:
The impact is that there are deleted devices showing up in the adhoc reports which is causing confusion and inconsistencies in the reporting for the customer
After removing devices via the GUI and checking the cflist etc to make sure that the devices are not appearing, they are still showing up in the Report Advisor adhoc reports.
The devices are in removed status in the DB and do not appear in the Report Advisor device inventory report but they do appear in adhoc reports.
The impact is that there are deleted devices showing up in the adhoc reports which is causing confusion and inconsistencies in the reporting for the customer
After removing devices via the GUI and checking the cflist etc to make sure that the devices are not appearing, they are still showing up in the Report Advisor adhoc reports.
The devices are in removed status in the DB and do not appear in the Report Advisor device inventory report but they do appear in adhoc reports.
Environment
VMware Smart Assurance - NCM
Resolution
Apply NCM 9.2.2a patch 1 to NCM and Report Advisor.
Once the patch is installed go to the following directory:
/opt/smarts-ncm/tools/DeviceDeletion/
source /etc/voyence.conf
and run the following script:
and run the following script:
perl DeviceDeletionDaemon.pl > DeviceDeletionDaemon.log &
Once the device is deleted correctly, run the adhoc report in Report Advisor, the devices should no longer exist.
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