Smarts NCM: We are unable to change the MSA user account using the password update utility.

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:

Following the procedures below, does not change the MSA user password.


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Password Update Utility 
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Available Commands:

[A]uto-Generate All Passwords

[C]hange Single Password

[S]ychronize from App Server

[Q]uit

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Command: c
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List of Users 
--------------------------------------------------------

1. system

2. controlDaemon

3. int_mod_user

4. msa-user

5. jmx-user

6. smc-user

7. database

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User (1-7): 4
Current Password:
New Password:
Password changed for msa-user
Please restart services
 

Environment

VMware Smart Assurance - NCM

Resolution

If you are experiencing the above issue with MSA password changes, please open a ticket with support.

Additional Information

Related Jira IS-6984