Smarts NCM: Silent install of Remote Device Server (DS) failing. Error: CORE_POST_ERR about service httpd: No such file or directory ERROR:Import_certs_into_ds --- Error in importing certificate from pkcs -- Password may be wrong at Core.pl line 16

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Remote device server install in not successful 
 

Remote DS silent install giving errors when running command: 

bash install.sh -i silent -f /opt/app/Ionix/Installables/AUTO_NCM_UPGRADE/properties/silent-install_DS.properties -m NCM_CORE

CORE_POST_ERR about service httpd: No such file or directory 
ERROR:Import_certs_into_ds --- Error in importing certificate from pkcs -- Password may be wrong at Core.pl line 16

Password has been checked and is correct. 

Environment

VMware Smart Assurance - NCM

Cause

The install guide is missing the correct attributes to set in the silent-install.properties file for linux. The correct attributes are listed for windows. 
For the linux version in this case, the properties file is missing the correct reference to the bundle.p12 location which is why the customer is seeing this error.

Resolution

Copy the silent-install.properties file from the NCM Utils directory as per instructions in the NCM 9.3 Installation Guide. 

The attributes in the guide for the windows properties file should also be there for the linux properties file. Please refer to Page 47-50 (windows platform) of the Install Guide for Device Server related Attributes and modify silent properties file accordingly. 

In this case, the following attributes needed to be set : 

#Certificate Passphrase
PKCS_PASSWORD= hello@678

#Lockbox Passphrase
USER_SUPPLIED_PASSWORD= hello@678  
 
#DATABASE Password
DATABASE_PASSWORD= hello@678


#Certificate FIle (DS)
CERT_FILE=/home/bosco/bundle.p12

#Lockbox (DS)
LOCKBOX_FILE=/root/lockb.clb