Infrastructure Service Status Unknown Alarm

Products

• VMware NSX

Issue/Introduction

Event ID: infrastructure_service.service_status_unknown

Alarm Description:

• Purpose: Check if the status of the monitored service is normal.
• Impact: The monitored service might have a heavy workload or is blocked.

Environment

VMware NSX-T Data Center

Resolution

Steps to Resolve

For 3.1.0 and higher

 

Recommendations:

Verify if the service is still running on:

• • ESXi or ESXio:
    • /etc/init.d/{service_name} status
  • EDGE / NSX Manager / Linux BMS:
    • systemctl status {service_name}
  • Windows BMS:
    • Enter powershell and invoke "tasklist | findstr nsx-opsagent"

 

If the service is reported as running, it may need to get restarted:

• • ESXi or ESXio:
    • /etc/init.d/{service_name} restart
  • EDGE / NSX Manager / Linux BMS:
    • systemctl restart {service_name}
  • Windows BMS:
    • "C:\Program Files\VMware\NSX\{service_name}\{service_name}.ps1 -operation restart" or "C:\NSX\{service_name}\{service_name}.ps1 -operation restart"

Maintenance window required for remediation? No