How to handle alarm_management.alarm_service_overloaded alarm in NSX Manager.
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How to handle alarm_management.alarm_service_overloaded alarm in NSX Manager.

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Article ID: 330500

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Updated On: 12-02-2024

Products

VMware NSX

Issue/Introduction

  • Event ID: Alarm Service Overloaded

Alarm Description

  • Purpose: The purpose of this alarm is to inform the user that the alarm service is temporarily overloaded due to heavy volume of alarms reported.
  • Impact: The NSX UI and GET /api/v1/alarms NSX API have stopped reporting new alarms; however, syslog entries and SNMP traps (if enabled) are still being emitted, reporting the underlying event details.



Environment

VMware NSX-T Data Center

Cause


This event is triggered due to a heavy volume of alarms reported, the alarm service becomes temporarily overloaded

Resolution

This is a condition that may occur in a VMware NSX environment.
 
Note:  A maintenance window may be required for remediation of some alarms.
 
Workaround
For 3.0.0 and higher
 
  • Review all active alarms using the Alarms page in the NSX UI or by running the following GET API call;
    • /api/v1/alarms?status=OPEN,ACKNOWLEDGED,SUPPRESSED NSX API.
  • For each active alarm, investigate the root cause by following the recommended action for the alarm.
  • When sufficient alarms are resolved, the alarm service will start reporting new alarms again.