VMware Cloud Foundation bringup fails with this error: Change Out-of-Band IP on Hosts

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:

• VMware Cloud Foundation bringup fails with the error:
  
  Change Out-of-Band IP on Hosts
   
• VMware Cloud Foundation is being deployed on HP servers
• In the /home/vrack/vrm/logs/evosddc-debug.log file, you see entries similar to:
  
  
  2017-07-28 11:31:42.486 [threadPoolExecutor-3] ERROR [c.v.e.sddc.orchestrator.model.error.ErrorFactory] [UASGTO] HOST_OOB_IP_UPDATE_FAILED Host OOB ReIP update request failed
  
  2017-07-29 06:37:49.177 ERROR [qtp1910896157-65] [com.vmware.vrack.hms.ipmiservice.IpmiServiceExecutor] Unable to get IPMI connection handle to check isHostAvailable for node: R1N7 and re-try count: 6
  
  2017-07-29 06:37:49.178 ERROR [qtp1910896157-65] [com.vmware.vrack.hms.rest.services.ServerRestService] Encountered HmsException during execution of task
  com.vmware.vrack.hms.common.exception.HmsException: Error while Set Server ManagementIp Address for Node: R1N7
  
  Note: This log excerpt is an example. Date, time, and environmental variables may vary depending on your environment

Resolution

This is a known issue affecting VMware Cloud Foundation 2.2. Currently, there is no resolution.

 

To work around this issue:

1. Download the attached 2151863_hms-hp.zip file.
2. Use a file transfer program to copy the 2151863_hms-hp.zip file to the SDDC Manager Controller virtual machine. Place the file in the /tmp directory.
3. Log in to the SDDC Manager Controller virtual machine as the root user.
4. Stop the Hardware Monitoring Service:
   
   systemctl stop scs
   systemctl stop hms
    
5. Back up of the existing /opt/vrack/hms/plugin-jars/hms-hp-gen9-server-plugin-2.2.0-RELEASE.jar file by running this command:
   
   cp /opt/vrack/hms/plugin-jars/hms-hp-gen9-server-plugin-2.2.0-RELEASE.jar /tmp/hms-hp-gen9-server-plugin-2.2.0-RELEASE.jar.original
    
6. Extract the contents of the /tmp/2151863_hms-hp.zip file to the /opt/vrack/hms/plugin-jars folder:
   
   unzip -o /tmp/hms-hp.zip -d /opt/vrack/hms/plugin-jars/
   chown vrack:vfabric /opt/vrack/hms/plugin-jars/hms-hp-gen9-server-plugin-2.2.0-RELEASE.jar
   chmod 644 /opt/vrack/hms/plugin-jars/hms-hp-gen9-server-plugin-2.2.0-RELEASE.jar
    
7. Start the Hardware Monitoring Service:
   
   systemctl start hms
   systemctl start scs
   
   Note: It may take up to 10 minutes before the Hardware Monitoring Service agent has re-collected the inventory and bringup can be resumed.

Additional Information

To be alerted when this document is updated, click the Subscribe to Article link in the Actions box