"Failed to import upgrade file", ESXi Custom ISO upgrade through VCF fails while importing package

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:

• ESXI Custom ISO upgrade through VCF fails when importing package.
• In LCM logs we will see entries like 'Failed to import the upgrade file.'

/var/log/vmware/vcf/lcm/lcm.log

2020-07-23T04:19:13.461+0000 ERROR [83388a50d0988988,5078,upgradeId=########-####-####-####-########5f57,resourceType=ESX_HOST,resourceId=########-####-####-####-########c19d,bundleElementId=29218b17-7405-4a2f-8517-04
6807371ca0] [c.v.e.s.l.p.i.e.EsxVumUpdateStageRunnerImpl,ThreadPoolTaskExecutor-10] Failed to import upgrade file:
com.vmware.vim.binding.integrity.fault.HostUpgradeInvalidPackage: integrity.fault.HostUpgradeInvalidPackage.summary
        at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
        at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
 

• VMware Update Manager (VUM) logs will report 'Error opening ISO image for reading'.

/var/log/vmware/vmware-updatemgr/vum-server/vmware-vum-server-log4cpp.log:

[2020-07-23 14:19:11:446 'HUProductMgr' 140567636440832 ERROR] [productMgrImpl, 412] Error while extracting file: UPGRADE/METADATA.XML from ISO, Error:Error opening ISO image for reading
[2020-07-23 14:19:11:448 'UpgradeImportTask.ImportRelease{27}' 140567636440832 ERROR] [upgradeImportTask, 83] ImportProduct failed with exception Fault cause: integrity.fault.HostUpgradeInvalidPackage
[2020-07-23 14:19:11:449 'UpgradeImportTask.ImportRelease{27}' 140567636440832 INFO] [vciTaskBase, 1354] SerializeToVimFault fault: (integrity.fault.HostUpgradeInvalidPackage) { faultCause = (vmodl.MethodFault) nu
ll, faultMessage = <unset> msg = "" } Converted fault: (vim.fault.ExtendedFault) { faultCause = (vmodl.MethodFault) null, faultMessage = <unset>, faultTypeId = "com.vmware.vcIntegrity.HostUpgradeInva
lidPackage", data = (vim.KeyValue) [ (vim.KeyValue) { key = "faultCause", value = "" }, (vim.KeyValue) { key = "faultMessage", value = "" } ] ms
g = "" }
 

Cause

This issue is caused due to lack of permissions on the image file.

Resolution

• The permission on the directory where the ISO file is copied and the ISO file itself needs to have the right permission.

 

• Change permissions on the directory where you copied the ISO. For example,
  
  chmod -R 775 /nfs/vmware/vcf/nfs-mount/esx-upgrade-partner-binaries/

Additional Information

https://docs.vmware.com/en/VMware-Cloud-Foundation/3.9/vcf-39-upgrade/GUID-B639896D-B4F0-4758-A02B-AA94FA6FEF1F.html