Rising VM System Security for VMware NSX 6.3.0, 6.2.4
Article ID: 330256
Updated On:
Products
VMware NSX
Issue/Introduction
This article provides information about Rising VM System Security (henceforth referred to as RVS) software availability and support.
Disclaimer: The partner product referenced in this article is a software module that is developed and supported by a partner. Use of this product is also governed by the end user license agreement of the partner. You must obtain from the partner the application, support, and licensing for using this product. For more information, see Rising Service Portal.
Disclaimer: The partner product referenced in this article is a software module that is developed and supported by a partner. Use of this product is also governed by the end user license agreement of the partner. You must obtain from the partner the application, support, and licensing for using this product. For more information, see Rising Service Portal.
Resolution
Supported software
About the product
Rising VM System Security is China's first enterprise-class virtualization security solution, supporting unified management in virtualized and non-virtualized environments. It provides anti-virus capability on VMware NSX, Windows and Linux environment.
This product is mainly for sale in China now, relevant documents and online service are currently provided in Chinese language.
VMware product versions required for the certification:
Steps and Link to how to collect logs from partner SVM:
Collection of EPSec/NetX logs from partner SVM and Partner Manager:
Sample problematic scenarios and how to address them
Scenario 1 - ODS / OAS dose not show correct virus results when guest vm is infected.
Solution:
There are several reason for this symptoms, such as no anti-virus license, secproxy process crash, or OAS off.
Check the following list:
About the product
Rising VM System Security is China's first enterprise-class virtualization security solution, supporting unified management in virtualized and non-virtualized environments. It provides anti-virus capability on VMware NSX, Windows and Linux environment.
This product is mainly for sale in China now, relevant documents and online service are currently provided in Chinese language.
VMware product versions required for the certification:
- VMware NSX version 6.2.4, 6.3.0
- VMware ESXi version 5.5, 6.0, 6.5
- vCenter Server version 6.5
- VMware-vShield-Endpoint-Lib-6.0.0-3813703
- Contact Rising Technical support to download the required products.
- A credential is required to log on and download Rising products.
- You can follow InstallationGuide to install the product.
Steps and Link to how to collect logs from partner SVM:
Collection of EPSec/NetX logs from partner SVM and Partner Manager:
- For Service Manager logs – log on to the operating system and log files are located at %programdata%\Rising\Rvs\Log.
- For SVM logs – ssh in to SVM and log files are located at /usr/local/svm/log.
- Logs files are standard log4j format, you can locate issues according to TroubleshootingGuide(Chinese) or provide logs to Rising Customer Service.
- To view installation guide, click InstallationGuide.
- To view product document, click Rising VM System Security User Manual. (Chapter1.2.5 / 2.5 / 3.2.5 / 4.1 / 4.3).
- To view troubleshooting guide, click TroubleshootingGuide (Chinese).
- You will require a credential to log on and download Rising products.
- The upgrade will be done automatically via the Internet.
- You can visit Rising Service Portal.
- You can call Rising Technical Support toll free numbers 400-660-8866 / 010-82678800.(China only).
- Product serial number and information about installation environment are required.
- To review the SLA for support, click Rising SLA.
- For China only.
- First you can contact Customer Service and describe you problem. (See Support Process)
- Customer service staff will guide you to provide more detailed information and submit log files.
- Professional issues and urgent issues will be submitted to development department by customer service department.
- Customer sevice staff will get back to you when problem is settled.
- Customer Service hotline (China only): 400-660-8866 / 010-82678800.
- Customer Serivce WeChat: Rising-Service.
- Customer Mail Service: [email protected]
- Rising Fax (China only): 010-82678800-8
- BBS forum: http://bbs.ikaka.com
Sample problematic scenarios and how to address them
Scenario 1 - ODS / OAS dose not show correct virus results when guest vm is infected.
Solution:
There are several reason for this symptoms, such as no anti-virus license, secproxy process crash, or OAS off.
Check the following list:
- Make sure SVM is powered on.
- Make sure secproxy is authorized (authorized if file exists: /usr/local/svm/etc/user/serial/serial)
- Make sure secproxy exists. If not, restart it or restart SVM.
- Make sure IP address for network adapter eth1 is connectable.
- Make sure OAS is ON in policy configuration on Service Manager.
- OAS will ignore files when CPU is overload.
| Error Code | Explanation |
| 0 | Successful |
| 3010 | Secproxy restart abnormal |
| 3020 | ODS stoped |
| 3060 | Multiple ODS tasks are running |
| 3070 | ODS task is already running |
| 3090 | ODS task fail caused by secproxy restart |
| 3100 | Failed to start ODS task |
| 3110 | User stopped ODS task |
| 3130 | SVM is unauthorized |
| 3200 | Start or stop ODS task out of time |
Additional Information
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