[VMC] Direct Connect BGP Status Down

Products

• VMware Cloud on AWS

Issue/Introduction

• Direct Connect is unable to communicate with the SDDC
• Communication using routes across the Direct Connect will fail
• Direct Connect BGP Status in Networking & Security tab is marked down:

Environment

VMC on AWS

Cause

• BGP peering is performed between AWS routers and the on premise routers.
• VMC does not create a BGP peering with AWS it only reports the status updates sent from AWS.

Resolution

• VMC is unable to affect the BGP Status reported by AWS routers.
• For Direct Connect BGP issues it is suggested customers work directly with the ISP and AWS to resolve any issues seen on the connection between AWS and on premise.