[VMC on AWS]Unable to access VMC management components following HCX reconfiguration.
searchcancel
[VMC on AWS]Unable to access VMC management components following HCX reconfiguration.
book
Article ID: 329557
calendar_today
Updated On: 09-19-2024
Products
VMware Cloud on AWS
Issue/Introduction
Symptoms:
You are unable to access vCenter url at https://vcenter.sddc-xx-xxx-xx-xxx.vmwarevmc.com
Ping is returning successful
Firewall rules are validated and correct
Cause
HCX Service mesh reconfiguration resulted in a overlapping IP range on the SDDC Management Stack. This results in a duplicate IP (in this case for vCenter access) on the VMC Management Stack returning from an IX HCX Appliance.
Resolution
Ensure the IP Address Range configured during Direct Connect Network Profile creation does not overlap with any other IP range already in use for any other service in VMC. Overlapping IP ranges can cause routing and network reachability issues for those other components.