VMC on AWS - Deploying an OVF template from Content Library fails with error No supported hardware versions among [vmx-19]

Products

• VMware Cloud on AWS

Issue/Introduction

When deploying an OVF template from Content Library, the compatibility check for Step 2 "Select a compute resource" is successful. Then an error appears preventing completion of the OVF template deployment wizard:

Issues detected with selected template. Details: - -1:-1:VALUE_ILLEGAL: No supported hardware versions among [vmx-19]; supported: [vmx-04, vmx-07, vmx-08, vmx-09, vmx-10, vmx-11, vmx-12, vmx-13, vmx-14, vmx-15, vmx-16, vmx-17].

Resolution

It is possible that the Content Library contains stale virtual hardware support level information.
Check the following documentation in order to determine if the SDDC supports a certain Virtual Hardware level:
- Correlating VMware Cloud on AWS SDDC Versions With Their vSphere Components

Contact VMware Support to have the vCenter Content-Library service restarted.
- A service restart will force the Content-Library to refresh the supported Virtual Hardware to match the current vSphere support level.

 

Additional Information

Impact/Risks:
Customers will be unable to deploy OVFs with VM Hardware Version 19 until the issue is remediated.