Data Manager Data adapter or solution kit fails to install

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Article ID: 32926

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Updated On:

Products

CA Capacity Manager CA MICS Resource Management

Issue/Introduction

Problem:

Data Manager Data adapter or solution kit fails to install with the error message "The solution kit cannot be installed"

       

<Please see attached file for image>

solution+kit.JPG

 

Cause:

Any existing data adapter\solution kit will fail with the error aforesaid due to encrypted password.

 

Affected Versions:

CA Capacity Command Center (with CA Data Manager) 2.8

CA Capacity Command Center (with CA Data Manager) 2.9

 

Solution:

A work-around is to decrypt the password manually, below are the steps to install the adapter

1. Make a copy of config.txt located in \Capacity Command Center 2.x\ApacheTomcat\webapps\DM\WEB-INF\classes 

2. Edit config.txt, remove the encrypted password, update the actual password and save the file

    

<Please see attached file for image>

config.JPG

3. Install the data adapter\solution kit

4. Once the install finishes, remember to rename\delete the config.txt file and replace the original config.txt in the same location.

 

Note: The procedure aforesaid does not require Apache Tomcat service to be restarted.

 

 

Environment

Release: VIRPLP99000-2.9-Virtual Placement Package
Component:

Attachments

1558699300952000032926_sktwi1f5rjvs16olw.jpeg get_app
1558699299033000032926_sktwi1f5rjvs16olv.jpeg get_app