Submitting a Conversion task fails with the error: The specified parameter was not correct:info.owner

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• Attempting to connect to converter server remotely through client or server installation method fails
• Using certain user accounts to log into Converter Server fails
• Submitting a Conversion task fails with the error:
  
  The specified parameter was not correct: info.owner

Environment

VMware vCenter Converter Standalone 5.0.x
VMware vCenter Converter Standalone 4.0.x
VMware vCenter Converter Standalone 5.1.x
VMware vCenter Converter Standalone 5.5.x
VMware vCenter Converter Standalone 4.3.x

Cause

This issue occurs when:

• The user name normalization fails to validate the chosen user name. This is typically a domain user account regardless of its privilege level.
• The user name entered is identical to the Computer Host name of the Converter Server or Source Machine being converted.

Resolution

Currently, there is no resolution.

Workaround:

To workaround this issue:

1. Ensure that the user account being used is not identical to the computer name/host name of either the Converter server machine or the machine being converted.
2. In case of a domain account being used, use a local windows account to authenticate.