High Availability edge upgrade fails and does not retry.

Products

• VMWare SD-WAN

Issue/Introduction

During testing of software releases, it was discovered when upgrading a High Availability pair of edges the upgrade may not complete and will not retry automatically.

Environment

4.5.x, 5.x

Cause

The issue causes an exception in the Edge upgrade process which prevents the edge from upgrading as it assumes the upgrade was completed.

Resolution

Addressed in SD-WAN Edge 5.0.1.4 build R5014-20230713-GA (5.0.1 Release Notes), and in 5.2.0.0 (5.2.0 Release Notes )

Workaround:

If this issue is encountered in the field, follow these steps as a workaround:

1. Change the Edge version to a different version (downgrade or upgrade)
2. After the Edge software update, retry the desired upgrade for the Edge.

Additional Information

It is not suspected that customers would encounter this issue in the field, as we discovered this during internal software testing and fixed it within the GA release for the affected versions.