ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Cannot Attach Documents To The Repository In Service Desk After Enabling SSL
Article ID: 32901
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
CA Service Desk Manager
Issue/Introduction
Cannot attach documents to tickets after enabling SSL In Service Desk Manager (SDM). It keeps waiting forever.
Cause
The problem is that the repository and SDM must use the same protocol so we need to configure the repository to use SSL too.
Environment
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:
Component:
Resolution
1) Go to Administration Tab > Attachments Library > Repositories
2) Select Repository you need to use and configure with SSL > Right-Click and View
3) Take note of the Server being used
4) Go to System > Servers > Click on the Server > Edit
5) Configure the "Attachment Servlet Path" to use SSL as SDM. For example: https://hostname_of_server:8443/CAisd/UploadServlet
6) Save
7) Attaching the file again using SDM in SSL should work now
Feedback
Yes
No
Powered by
