Cannot Attach Documents To The Repository In Service Desk After Enabling SSL

Article Id: 32901

Status: Published

Updated On: 17-12-2019 10:52

Products:

CA Service Management - Service Desk Manager , CA Service Desk Manager , CA Service Desk Manager

Issue/Introduction:

Cannot attach documents to tickets after enabling SSL In Service Desk Manager (SDM). It keeps waiting forever.

Cause:

The problem is that the repository and SDM must use the same protocol so we need to configure the repository to use SSL too.

Environment:

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution:

1) Go to Administration Tab > Attachments Library > Repositories
2) Select Repository you need to use and configure with SSL > Right-Click and View
3) Take note of the Server being used
4) Go to System > Servers > Click on the Server > Edit
5) Configure the "Attachment Servlet Path" to use SSL as SDM. For example: https://hostname_of_server:8443/CAisd/UploadServlet
6) Save
7) Attaching the file again using SDM in SSL should work now