HCX - Migration message "Cloud Resources are unavailable"

Products

VMware HCX

Issue/Introduction

This message can be displayed when you attempt to perform a migration, so this documentation was created to fix the communication between the HCX manager and the vCenter registered on it.

Symptoms:

Environment

HCX

Cause

As per the logs this is because of Bad username or password used for site pairing.

Example 1
Logs: common/logs/admin/web.log

2024-06-17 08:28:00.539 UTC [https-jsse-nio-8443-exec-4, , , TxId: ] ERROR c.v.v.h.a.HybridityAuthenticationEntryPoint- AuthenticationEntryPoint - got AuthenticationException
org.springframework.security.authentication.BadCredentialsException: Error validating user [email protected]: Status code: 500, Reason: Internal Server Error<?xml version='1.0' encoding='UTF-8'?>
<S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/"><S:Body><S:Fault xmlns:ns4="http://www.w3.org/2003/05/soap-envelope"><faultcode xmlns:ns0="http://docs.oasis-open.org/ws-sx/ws-trust/200512">ns0:Fa
iledAuthentication</faultcode><faultstring>Password of the user logging on is expired. :: Password of the user logging on is expired. :: User account expired: {Name: ########, Domain: vsphere.local}</
faultstring></S:Fault></S:Body></S:Envelope>

Example 2
Logs: common/logs/admin/web.log

2023-04-06 18:44:16.881 UTC [https-jsse-nio-8443-exec-7, Ent: HybridityAdmin, , TxId: TxId: d08d7ff0-####-####-####-639666bd83dc] WARN  c.v.vca.hybridity.util.NSPRestClient- Login to cloud https://######.example.com failed, with status 401: 
2023-04-06 18:44:16.881 UTC [https-jsse-nio-8443-exec-7, Ent: HybridityAdmin, , TxId: TxId: d08d7ff0-####-####-####-639666bd83dc] WARN  c.v.vca.hybridity.util.NSPRestClient- Invalid credentials logging into remote endpoint: https://######.example.com, userName: [email protected]
2023-04-06 18:44:16.881 UTC [https-jsse-nio-8443-exec-7, Ent: HybridityAdmin, , TxId: TxId: d08d7ff0-####-####-####-639666bd83dc] WARN  c.v.vca.hybridity.util.NSPRestClient- Login failure to 20230126221226503-01159884-####-####-####-############
2023-04-06 18:44:16.882 UTC [https-jsse-nio-8443-exec-7, Ent: HybridityAdmin, , TxId: TxId: d08d7ff0-####-####-####-639666bd83dc] WARN  c.v.v.h.inventory.InventoryAdapter- Can not collect resources from the cloud: https://######.example.com
java.lang.RuntimeException: Invalid credentials

Resolution

Resolution for example 1

Access HCX Manager on port 9443
Re-enter vCenter credentials for @vsphere.local user.
Restart services (source and cloud): Use "admin" credentials to SSH into the HCX Connector or Cloud Manager and change the user to "root". Restart the services as shown below.
- # systemctl restart app-engine
- # systemctl restart web-engine
- # systemctl restart appliance-management

Resolution for example 2

1. Login to HCX API Explorer: https://<HCX connector-url or IP>/hybridity/docs/index.html
2. From "Choose Product" drop down select "HCX connector".
3. First, get the authorization code by using the below API:
  1. Click on Platform ---> /hybridity/API/sessions
  2. Click "Try it out"
  3. Enter HCX Connector username and password and click Execute
  4. Response code should be 200 and at the end you can find the x-hm-authorization token, copy the code for later use.
4. Now use this authorization code, to authenticate cloud registration.
  1. Click on Cloud Registration and Authorize this API calls:
  2. Enter the value from point 3.IV
  3. Click "Try it out" under "POST /hybridity/api/cloudConfigs" and enter the values of the Cloud HCX manager IP address, Username and password. Click Execute.
  4. Verify response 200 is returned: