Each step below provides instructions and a link to a document, for performing the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to identify the proper resolution. They are also ordered in the most appropriate sequence to minimize data loss. After completing each step, check that your virtual machine now has a connection to the Internet, or try powering it off and then turning it on again to see if the error persists. Work through each troubleshooting step in order, and do not skip a step.
Note: The preceding links were correct as of September 27, 2012. If you find a link is broken, provide feedback and a VMware employee will update the link.
If issue continues to exist after trying the steps in this article:
File a support request with VMware Support and quote this Knowledge Base article ID (1027188) in the problem description. For more information, see How to Submit a Support Request.