VMware Converter operation fails with the log entry: Error 2 getting default from Vista BCD file
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VMware Converter operation fails with the log entry: Error 2 getting default from Vista BCD file

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Article ID: 328800

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Updated On:

Products

VMware

Issue/Introduction

Symptoms:
  • A physical to virtual conversion fails at 95 percent
  • The conversion fails with an internal error
  • This issue occurs on Windows operating systems
  • Converter agent logs (/Documents and Settings/All Users/Application Data/VMware/VMware vCenter Converter Standalone/logs) show the errors:

    Registry hive \\.\vstor2-mntapi10-B92E327C0008F6010000000008000000\\Boot\BCD is loaded under the name mntApi336294221530027399
    [#3] [task-1] [2009-09-05 20:20:06.188 05064 info 'App'] [,0] Error 2 opening key mntApi336294221530027399\Objects\{9dea862c-5cdd-4e70-acc1-f32b344d4795}\Elements\23000003
    #11] [task-3] [2009-09-15 13:01:07.769 04580 info 'App'] [,0] [LoadTempHive] Registry hive
    \\.\vstor2-mntapi10-B92E327C007E00000000000014000000\\Boot\BCD is
    loaded under the name mntApi50021135530029350
    [#11] [task-3] [2009-09-15 13:01:07.769 04580 info 'App'] [,0] Error 2 opening key mntApi50021135530029350\Objects\{9dea862c-5cdd-4e70-acc1-f32b344d4795}\Elem
    ents\23000003
    [#11] [task-3] [2009-09-15 13:01:07.769 04580 info 'App'] [,0] Error 2 reading Element's value as single (tried multi) from key Objects\{9dea862c-5cdd-4e70-ac
    c1-f32b344d4795}\Elements\23000003
    [#11] [task-3] [2009-09-15 13:01:07.769 04580 info 'App'] [,0] Error 2 getting default from Vista BCD file
    [#11] [task-3] [2009-09-15 13:01:07.784 04580 info 'App'] [,0] Unloaded hive mntApi50021135530029350
    [#11] [task-3] [2009-09-15 13:01:07.784 04580 error 'task-3'] Can't reconfigure a source that does not have system volume


Environment

VMware vCenter Converter Standalone 4.3.x
VMware vCenter Converter 4.0.x
VMware vCenter Converter Standalone 5.1.x
VMware vCenter Converter Standalone 5.0.x
VMware Converter 3.0.x

Cause

When performing a conversion, VMware Converter loads Boot Configuration Data (BCD) in c:\boot.ini.

This issue occurs if a folder called \boot exists on the boot partition of the machine (c:\boot). Windows operating systems use the c:\boot folder to store the Boot Configuration Data (BCD). If this folder exists, VMware Converter tries to load BCD in this folder instead of boot.ini and the conversion fails.

Resolution

To resolve this issue:
  1. Rename the \boot folder. VMware recommends using a name such as boot-old .

    Note: It is recommended not to reboot the source physical machine. Renaming the \boot folder prevents the source machine from rebooting.

  2. Retry the conversion. VMware Converter finds the c:\boot.ini file and completes the conversion successfully.

    Note: After the conversion completes, rename boot-old as \boot on the source physical machine.
Note: If your problem still exists after trying the steps in this article, file a support request with VMware Support and note this Knowledge Base article ID (1014212) in the problem description. For more information, see How to Submit a Support Request .