VMware tools do not run on vRB appliance post deployment unless the appliance is reset

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

VMware tools do not run on vRB appliance post deployment.

Resolution

This issue is resolved in vRealize Business 7.3.1, available at VMware Downloads. For more information, see vRealize Business for Cloud 7.3.1 Release Notes.

To work around the issue if you do not want to upgrade, use one of these options.

• Patch the /etc/systemd/system/multi-user.target.wants/vmtoolsd.service file with the following content:
  
  From:
  [Service]
  Type=forking
  PIDFile=/var/run/vmtoolsd.pid
  ExecStart=/usr/bin/vmtoolsd --background /var/run/vmtoolsd.pid
  TimeoutStopSec=5
  
  To:
  < [Service]
  < ExecStart=/usr/bin/vmtoolsd
  < TimeoutStopSec=5
  
  
  
• Create a file: /usr/lib/systemd/system/vami-sfcb.service with the following content:
  
  [Unit]
  Documentation=man:systemd-sysv-generator(8)
  SourcePath=/etc/init.d/vami-sfcb
  Description=LSB: Small Footprint CIM Broker Service
  After=vaos.service
  Before=vmtoolsd.service
  Before=open-vm-tools.service
  
  [Service]
  Type=forking
  Restart=no
  TimeoutSec=5min
  IgnoreSIGPIPE=no
  KillMode=process
  GuessMainPID=no
  RemainAfterExit=yes
  ExecStart=/etc/init.d/vami-sfcb start
  ExecStop=/etc/init.d/vami-sfcb stop
  ExecReload=/etc/init.d/vami-sfcb reload
  
  [Install]
  WantedBy=multi-user.target
  
  
• Reset the appliance.