A Redhat Enterprise Linux 5 and earlier virtual machines fails when creating a quiesced snapshot

Products

• VMware

Issue/Introduction

Symptoms:

• The Redhat Enterprise Linux 5 and earlier virtual machine fails when creating a quiesced snapshots.
• In the /vmfs/volumes/datastore/virutal_machine/vmware.log file, you see entries similar to:
  
  2014-10-05T06:59:49.823Z| vmx| I120: [msg.snapshot.quiesce.notools] Cannot quiesce this virtual machine because VMware Tools is not currently available.
  2014-10-05T06:59:49.823Z| vmx| I120: ----------------------------------------
  2014-10-05T06:59:49.827Z| vmx| I120: SnapshotVMXTakeSnapshotComplete: Done with snapshot 'NBU_SNAPSHOT virtual_machine 1412492269': 0
  2014-10-05T06:59:49.827Z| vmx| I120: SnapshotVMXTakeSnapshotComplete: Snapshot 0 failed: Failed to quiesce the virtual machine (40).
  2014-10-05T07:00:01.179Z| vmx| I120: SnapshotVMX_TakeSnapshot start: 'NBU_SNAPSHOT virtual_machine1412492269', deviceState=0, lazy=0, logging=0, quiesced=1, forceNative=0, tryNative=1, sibling=0 saveAllocMaps=0 cb=15526CE0, cbData=32636D60
  2014-10-05T07:00:01.180Z| vmx| I120: Msg_Post: Warning
  2014-10-05T07:00:01.180Z| vmx| I120: [msg.snapshot.quiesce.notools] Cannot quiesce this virtual machine because VMware Tools is not currently available.
  2014-10-05T07:00:01.180Z| vmx| I120: ----------------------------------------
  2014-10-05T07:00:01.183Z| vmx| I120: SnapshotVMXTakeSnapshotComplete: Done with snapshot 'NBU_SNAPSHOT virtual_machine 1412492269': 0
  2014-10-05T07:00:01.183Z| vmx| I120: SnapshotVMXTakeSnapshotComplete: Snapshot 0 failed: Failed to quiesce the virtual machine (40).
  2014-10-05T07:00:03.627Z| vmx| I120: GuestRpcSendTimedOut: message to toolbox timed out.
  
  Note: This log excerpt is an example. Date, time, and environmental variables may vary depending on your environment.

Cause

This issue occurs due to commands VMware Tools uses to quiesce the guest operating system failing to access the filesystem.

Resolution

This issue is resolved in:

• VMware ESXi 5.1 Update 3, available at VMware Downloads. For more information, see the VMware vCenter Server 5.5 Update 3 Release Notes.
• VMware ESXi 5.5, Patch Release ESXi550-201410001, available at Download Patches. For more information, see VMware ESXi 5.5, Patch Release ESXi550-201410001 (2087358).

Additional Information

VMware ESXi 5.5, Patch Release ESXi550-201410001
创建静默快照时 Redhat Enterprise Linux 虚拟机失败
静止スナップショットの作成時に Red Hat Enterprise Linux 仮想マシンに障害が発生する