Provide information on how to troubleshoot and fix VM which will not power on due to suspend or snapshot state problems.
Symptoms:
- Powering on a virtual machine (VM) from a suspend state, or reverting the VM to a snapshot with memory state saved, fails with an error.
For example:
- Cannot use host <hostname> because the host's CPU is not compatible with the virtual machine's suspend state.
- Failed to revert the execution state of the virtual machine <vm name> on host <host name>
- Module 'CheckpointLate' power on failed
- The features supported by the processors in this machine are different from the features supported by the processors in the machine on which the checkpoint was saved. Try to resume the snapshot on a machine where the processors have the same features.
- The virtual CPU performance counter events are not compatible with the host CPU.
- In the vmware.log file, you see similar to:
[YYYY-MM-DDTHH:MM:SS]| vmx| I124: [msg.checkpoint.restore.error] An error caused the restore operation to fail. Cancel the restore operation and correct the error, or discard the snapshot's state and power off. The saved snapshot will not be affected.