VMware vCenter Server 5.x Storage Monitoring and Profile Driven Storage Service fails with error: "Unable to retrieve health data from..."

Products

• VMware vCenter Server

Issue/Introduction

• After upgrading to VMware vCenter Server 5.x, the VMware vCenter Storage Monitoring Service fails.
• You see these errors:
  
  
  • Unable to retrieve health data from http://localhost/sms/health.xml
  • Unable to retrieve health data from http://localhost/sps/health.xml
    
    
• Restarting the vCenter Storage Monitoring Service (SMS) does not resolve this issue.
• The SMS plugin tries to connect to port 80, but fails.
• The vCenter Server was installed with custom ports.

Cause

This issue occurs if you are using a custom port, such as Port 81, for vCenter Server.

To identify the custom port used by vCenter Server:

1. Click Start > Run, type regedit, and click OK. The Registry Editor window opens.
2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware VirtualCenter.
3. Verify port HttpProxyPort used for vCenter Server.

Resolution

To resolve this issue, you must modify the SMS and the Profile Driven Storage service.

Modifying the SMS:

1. Open the extension.xml file located at C:\Program Files\VMware\Infrastructure\VirtualCenter Server\extensions\ com.vmware.vim.sms using a text editor.
2. Locate the entry with http://localhost/sms/health.xml.
3. Edit this entry to include the custom port that is used. For example, if the custom port used is 81, change the entry to:
   
   http://localhost:81/sms/health.xml
   
   
4. Save and close the file.

Modifying the Profile Driven Storage service:

Note: Due to changes in vCenter Server 5.5 ports, these steps do not change Profile Driven Storage service port.

1. Open the extension.xml file located at C:\Program Files\VMware\Infrastructure\VirtualCenter Server\extensions\ com.vmware.vim.sps using a text editor.
2. Locate the entry with http://localhost/sps/health.xml.
3. Edit this entry to include the custom port that is used. For example, if the custom port used is 81, change the entry to:
   
   http://localhost:81/sps/health.xml
   
   
4. Save and close the file.

Restart the VMware vCenter Server service. For more information, see Stopping, starting, or restarting vCenter services (1003895).