Legacy Lastline product mapping names when filing a Support Request (SR)

Products

• VMware vDefend Network Detection and Response

Issue/Introduction

This article provides a guideline for customers who are transitioning from the legacy Lastline support ticket workflow (Zendesk) and will start filing Support Requests (SR) in VMware’s Customer Connect starting in July 2021. Please review the below matrix of legacy Lastline products and the corresponding VMware NSX product names you should select when opening a new SR. Please select the corresponding VMware Product Name in the “Associated Product(s)” section when logged in to Customer Connect. 

Notes:

• The legacy Lastline portal is still active for license keys
• For more information on the new portals, see:
  • Understanding user permissions in Customer Connect
  • How to file a Support Request in Customer Connect

 

Legacy Lastline Product Name*	NSX VMware Product Name
Lastline Enterprise	NSX Defender
Lastline Defender	NSX Defender
Lastline Defender Limited	NSX Defender
Defender for Email	NSX Defender
Defender for Networks	NSX Defender
Lastline Analyst/Analyst Professional	NSX Detonator
Lastline Detonator	NSX Detonator

* Includes Hosted, On-premises, Pinbox and Airgap products