How to request Expert on Demand Build & Guide Accelerators
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How to request Expert on Demand Build & Guide Accelerators

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Article ID: 328593

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Updated On:

Products

VMware

Issue/Introduction

The VMware Success 360™ Expert-on-Demand Guide and Build Workshops provide flexible guidance, implementation, and configuration assistance for ad-hoc Customer needs. These Workshops are remotely delivered by a VMware subject matter expert for a duration of one (1) hour for Guide Workshops or (8) hours for Build Workshops.

Multiple Workshops may be required to accomplish the Customer’s objectives. For restrictions and more details please read the datasheets:

Build Workshops: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/docs/vmware-success-360-expert-on-demand-build-workshop-datasheet.pdf
Guide Workshops: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/docs/vmware-success-360-expert-on-demand-guide-workshop-datasheet.pdf

Resolution

  1. Login to Customer Connect portal, and click on Success Home within the Success header.
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2. Within the Accelerator Catalog on the left menu, you can learn more about Expert-on-Demand by selecting Learn More in the banner or clicking on Expert-on-Demand from the left sidebar where you can see the catalog.


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3. Within the Expert On-Demand menu, you can view the datasheets and Request either a Guide or Build an Expert-on-demand Accelerator (depending on what you are entitled to within your contract)
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4. You can view the datasheet.
5. You will select the VMware product for Expert-on-Demand assistance.
6. Next, you can provide details on the assistance you want.
7. You can provide several date and time options for assistance.
8. You can enter your contact information.
9. Lastly you can request the workshop.

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