Restoring UI from the VAMI or Native UI fails on VCSA 6.5

Products

• VMware

Issue/Introduction

Symptoms:
Restoring UI from the VAMI or Native UI fails with error similar to:

 

2017-02-16T15:39:54.020Z - info: LogLevel: debug

2017-02-16T15:39:54.224Z - info: Underlying platform for the OS is: win32

2017-02-16T15:39:54.224Z - info: Number of cpus is: 4

2017-02-16T15:39:54.224Z - info: Speed of cpus is: 2394

2017-02-16T15:39:54.227Z - info: RAM is: 8 GB

2017-02-16T15:39:54.231Z - debug: wizardTitle: {WORKFLOW_NAME} - Stage 1: Deploy appliance

2017-02-16T15:40:00.636Z - debug: wizardTitle: Restore - Stage 1: Deploy appliance

2017-02-16T15:40:00.641Z - info: Feature switch VUMUpgradeEnabled: true

2017-02-16T15:40:05.005Z - debug: eulaTxtUrl: eula_en.html

2017-02-16T15:40:20.726Z - debug: path:vcenter.vmware.com/u10/vcenter/vCenter_server/

2017-02-16T15:40:38.937Z - debug: Client :: ready

2017-02-16T15:40:39.106Z - error: Folder path is not correct.
Actual error message returned from connection attempt:

Cause

Both double slash and single slash are valid pathing tools. This issue occurs when double slash goes to the absolute root while single slash remain as a folder of the server root. Depending on where they store the backup, either one could be part of a valid absolute path.

Resolution

To resolve this issue, add double slash (//) when pointing to the restore location.

 

For example:

ip_address//home/username/vcsa_backups/embedded_vcsa/

Notes:

• Specify the absolute path starting from the home directory for your selected protocol, which is not the same as the filesystem root.
• For SCP, FTP and FTPS protocols, start the path from the user home directory.
• For HTTP and HTTPS protocols, start the path from the web server home directory.

 

For more information, see the Stage 1 - Deploy a New Appliance section in the VMware vSphere 6.5 Installation and Setup Guide