Shockwave Flash crashes with vSphere Web Client 6.x

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

While logging in to the vSphere Web Client or vCloud Director Web Client the flash plugin crashes with the following error:

Shockwave Flash has crashed

Cause

This issue occurs because of a known issue with Adobe Shockwave Flash version 27.0.0.170, and affects all versions of the vSphere Web Client. For more information, see https://bugs.chromium.org/p/chromium/issues/detail?id=774862.

If you are unsure of the Adobe Shockwave Flash version installed, see https://helpx.adobe.com/flash-player.html.

Disclaimer: VMware is not responsible for the reliability of any data, opinions, advice, or statements made on third-party websites. Inclusion of such links does not imply that VMware endorses, recommends, or accepts any responsibility for the content of such sites.

Resolution

To resolve this issue, download the latest versions (27.0.0.183 or later) from https://get.adobe.com/flashplayer/.