Jaspersoft DB install Script goes through a verification and fails with an ORA-01017 error user name and password invalid

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Issue:

When trying to upgrade/install Jaspersoft the install script goes through a verification and fails with an ORA-01017 error user name and password invalid 

 

Environment:

All supported environments using Oracle.

Cause:

This is due to a known Progress Software issue with the third-party JDBC driver provided, issue PSC00294082.

This issue is being tracked by CA Sustaining Engineering as CLRT-79361.

Resolution:

CLRT-79361 is in review with our Sustaining Engineering team.

Workaround:

1. Navigate to %jaspersoft-folder%/libs/c-oracle.jar file
2. Replace the c-oracle.jar from CA PPM $clarity/lib or $install/checkinstall/tools/lib (both driver files should be for versions 14.2 and higher)
3. Rerun the Install/Upgrade of Jaspersoft

Additional Information:

Visit Progress Software website for the technical article with more details on their issue PSC00294082.   

 

Environment

Release:
Component: PPMENV