Jaspersoft DB install Script goes through a verification and fails with an ORA-01017 error user name and password invalid

Article Id: 32850
Status: Published
Updated On: 14-02-2018 08:21
Legacy Id: TEC1347126
Products:
CLARITY PPM FOR ITG CA Project & Portfolio Management CLARITY PPM FEDERAL CA Project & Portfolio Management SAAS STARTER PACK-CLARITY PPM
Issue/Introduction:

Issue:

When trying to upgrade/install Jaspersoft the install script goes through a verification and fails with an ORA-01017 error user name and password invalid 

 

Environment:

All supported environments using Oracle.

Cause:

This is due to a known Progress Software issue with the third-party JDBC driver provided, issue PSC00294082.

This issue is being tracked by CA Sustaining Engineering as CLRT-79361.

Resolution:

CLRT-79361 is in review with our Sustaining Engineering team.

Workaround:

  1. Navigate to %jaspersoft-folder%/libs/c-oracle.jar file
  2. Replace the c-oracle.jar from CA PPM $clarity/lib or $install/checkinstall/tools/lib (both driver files should be for versions 14.2 and higher)
  3. Rerun the Install/Upgrade of Jaspersoft

Additional Information:

Visit Progress Software website for the technical article with more details on their issue PSC00294082.   

 

Environment:

Release:
Component: PPMENV