"The element type hr must be terminated by the matching end-tag" error when uploading ISO to the Update Manager
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Article ID: 328499
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Updated On:
Products
VMware vSphere ESXi
Issue/Introduction
Symptoms:
Uploading an ISO image in Update Manager fails with a red exclamation mark and no error messages.
In the /var/log/vmware/vsphere_client/logs/vsphere_client_virgo.log file, you see entries similar to:
[2019-07-16T19:01:56.307Z] [ERROR] http-bio-9090-exec-39 System.err [Fatal Error] :102:3: The element type "hr" must be terminated by the matching end-tag "</hr>". [2019-07-16T19:01:56.308Z] [ERROR] http-bio-9090-exec-39 com.vmware.vum.fileupload.impl.VumServerFileUploadClient VumFileUpload: Exception parsing vum server http response - org.xml.sax.SAXParseException: The element type "hr" must be terminated by the matching end-tag "</hr>". at com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(DOMParser.java:257) at com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:339) at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:121) at com.vmware.vum.fileupload.impl.VumServerFileUploadClient.parseHttpResponse(VumServerFileUploadClient.java:215) at com.vmware.vum.fileupload.impl.VumServerFileUploadClient.executeRequest(VumServerFileUploadClient.java:114) at com.vmware.vum.fileupload.impl.VumServerFileUploadClient.login(VumServerFileUploadClient.java:69) at com.vmware.vum.fileupload.VumFileUploadServlet.doPost(VumFileUploadServlet.java:100) at javax.servlet.http.HttpServlet.service(HttpServlet.java:755) at javax.servlet.http.HttpServlet.service(HttpServlet.java:848) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.vmware.vise.security.SessionManagementFilter.doFilterInternal(SessionManagementFilter.java:82) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:683) at org.eclipse.virgo.web.tomcat.support.ApplicationNameTrackingValve.invoke(ApplicationNameTrackingValve.java:33) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1079) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:620) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745)
[2019-07-16T19:02:04.891Z] [INFO ] http-bio-9090-exec-44 org.springframework.flex.servlet.MessageBrokerHandlerAdapter Channel endpoint amf received request.
Cause
This issue occurs due to missing class files in the /tmp directory where Update Manager classes are temporarily extracted, system automatically cleans the files inside /tmp after few days of inactivity
Resolution
This issue is resolved in vCenter Server Appliance 6.5.0b, available at VMware Dowbloads.
Workaround: To workaround this issue, use one of these options: