Disk related metrics do not display in VMware vRealize Operations Manager
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Disk related metrics do not display in VMware vRealize Operations Manager

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Article ID: 328456

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Updated On:

Products

VMware

Issue/Introduction

Symptoms:
  • Disk-related metrics do not not display in VMware vRealize Operations Manager (formerly known as VMware vCenter Operations Manager (vApp)) vSphere UI.
  • In the Key Metrics section of the Operations > Details page in the vRealize Operations Manager vSphere UI, some or all virtual machines, datastores, or hosts display an error:

    No Data for Disk Space, Capacity, and/or Disk IO

  • The Analytics VM collector.log file (located at /usr/lib/vmware-vcops/user/log/) contains multiple entries similar to:

    23:44:21,660 ERROR [Timer-3] (229) com.integrien.adapter.vmware.sms.SmsPerformanceCollector.collect - Unable to obtain SMS data after retries


Resolution

To troubleshoot this issue, check the Collection Account permissions, the host version and verify that the relevant services are running in vCenter Server.
To check the Collection Account permissions:
Check the host version:

To check that the relevant services are running in vCenter Server:

  1. Verify that the VMware vSphere Profile-Driven Storage Service is running in vCenter Server:
    1. Log in to vSphere Client as Administrator.
    2. On the vCenter Server virtual machine, go to Start > Run. Type services.msc. Check that the VMware vSphere Profile-Driven Storage Service status is Started.
    3. Start the service if it is not running. For more information, see Stopping, starting, or restarting vCenter services (1003895).

  2. Check that the Storage Management Service (a subcomponent of the VMware VirtualCenter Management Webservices), is running in vCenter Server:
    1. Log in to vSphere Client as Administrator.
    2. Click a host in the inventory and click the Storage Views tab. If the page loads correctly, the Storage Management Service is running as expected.
    3. If an error is displayed on the Storage Views tab, restart the VMware VirtualCenter Management Webservices service. For more information, see Stopping, starting, or restarting vCenter services (1003895).
    4. Log out and log back in to vCenter Server with vSphere Client.
    5. Click a host in the inventory and click the Storage Views tab.
    6. If the Storage Views tab is displaying correctly, wait at least one hour and check if disk-related metrics are reporting in vRealize Operations Manager (formerly known as VMware vCenter Operations Manager (vApp)).

      Note: If you experience issues displaying the Storage Views tab or if the disk-related metrics are not reporting after you wait for over an hour, file a support request with VMware Support. Quote this Knowledge Base article ID (2045002) in the problem description. Attach the support information you collected to the Support Request. For more information, see Filing a Support Request in Customer Connect (2006985).


Additional Information

How to stop, start, or restart vCenter Server services
How to file a Support Request in Customer Connect
Missing Disk I/O running VMware vRealize Operations 5.0.1 on ESX/ESXi 4.0.x and earlier
Logging in to vRealize Operations Manager 5.x vApp fails with the error: Cannot complete login due to an incorrect user name or password