Troubleshooting failed VMware Cloud Foundation components that prevent an upgrade task

Products

• VMware

Issue/Introduction

When a Workload Domain is in a failed state, VMware Cloud Foundation upgrades are not allowed on that domain.

This article provides information on determining which components in the Workload Domain are failed and troubleshooting the failed components.

Resolution

To determine the failed VMware Cloud Foundation components in the Workload Domain and troubleshoot the failed components to complete the upgrade:

1. Log in to the SDDC Manager UI as a admin.
2. Change the URL in the browser to https://SDDC_Manager_IP:8443/vrm-ui/api/1.0/lcm/inventory/upgrades.
   
   For example, you see a page with information similar to:
   
   "failedDomains": [
   {
   "domainType": "VDI",
   "domainId": "1866a1f5-9d58-4f60-a154-2b5d6c804afa",
   "vcenterId": "1365a231-cddf-4a68-82ea-35721cf36e57",
   "failedItems": [
   {
   "id": "396a087e-dc2a-4af7-a331-654884071cbc",
   "type": "NSX_MANAGER",
   "domainType": "VDI",
   "domainId": "1866a1f5-9d58-4f60-a154-2b5d6c804afa"
   }
   ]
   }
   ],
   "error": true
   }
   
   
3. Make a note of the type value as it indicates which component is in a failed state.
4. Verify that the component noted in Step # 3 is powered on. This can be done in the vSphere Client.
5. Verify that the component noted in Step # 3 is accessible over the network by pinging its IP address. The IP address for the component can be obtained in the vSphere Client.
6. Attempt to restart the component noted in Step # 3 if it is not powered on or not responding to ping requests. After the component is running and responding to ping requests the upgrade can be re-attempted.
   

If the Workload Domain is still in a failed state and/or the VMware Cloud Foundation upgrade is still failing, file a support request with VMware Support and note this Knowledge Base article ID (2149763) in the problem description. For more information, see Filing a Support Request in Customer Connect (2006985).

Additional Information

How to file a Support Request in Customer Connect