Upgrading vRealize Network Insight to version 3.2

Products

• VMware

Issue/Introduction

This article details steps to upgrade vRealize Network Insight to version 3.2.

Resolution

Upgrading vRealize Network Insight from v3.0 to v3.2

Direct upgrade from vRealize Network Insight 3.0 to 3.2 is not supported. File a support ticket to upgrade.

Upgrading vRealize Network Insight from v3.1 to v3.2

Online Upgrade:

Use this option when both vRealize Network Insight Platform and Proxy VMs have access to the internet, and you prefer upgrade to be performed remotely through internet by VMware support team:

1. Ensure that both vRealize Network Insight Platform and Proxy VMs can access the internet.
   
   To confirm internet access from vRealize Network Insight VMs:
   
   
   1. Run this CLI command on each VM:
      
      show-connectivity-status
      
      For more information, see the vRealize Network Insight Command-Line Interface Reference Guide.
      
      
   2. Ensure that the output contains:
      
      Upgrade connectivity status: Passed
      
      
2. File a support ticket:
   
   
   1. Provide Service tag from the product UI.
      
      Service tag is shown under Settings > About page.
      
      
   2. Provide screenshot of show-connectivity-status CLI command output from each vRealize Network Insight Platform and Proxy VMs.
      
      VMware support team will resolve the ticket after software is upgraded.
      
      
3. Verify the upgraded version from the product UI under Settings > About page.

Offline Upgrade:

Use this option when both vRealize Network Insight Platform and Proxy VMs do not have access to the internet.

1. Download upgrade bundle from Customer Connect.
2. Copy the downloaded upgrade bundle to vRealize Network Insight Platform and Proxy VMs by running the package-installer copy command:
   
   For example:
   
   (cli) package-installer copy --host 192.168.21.22 --user johndoe --path /path/to/VMWare-vRNI.3.2.0.1480511973.upgrade.bundle
   
   For more information, see the vRealize Network Insight Command-Line Interface Reference Guide.
   
   
3. Upgrade the virtual machines using package-installer upgrade command. Generally, upgrade would complete within 30 minutes after this step. Depending on the download speed, it may take up to few hours.
   
   For example:
   
   (cli) package-installer upgrade
   
   
4. Verify the upgraded version using the show-version command:
   
   For example:
   
   (cli) show-version
   
   You see the output similar to:
   
   3.2.0.1480511973
   
   For more information, see the vRealize Network Insight Command-Line Interface Reference Guide.